Privacy policy

Dear guests of Grand Hotel "Riga" Rousse,

Protecting your personal information is important to us! We appreciate your confidence to visit and use the services of our hotel.

Information about us:

Riga Palace JSC, with UIC: 204798633, with registered office and address: Sofia 1303, Vazrazhdane Str., 4A Marko Balabanov Str., Tel .: 082 822042, e-mail , is an administrator and processor of personal data.

We process your personal data in order to provide you better quality and varied of hotel services. We protect your data by applying all appropriate technical and organizational means that are not approved for access, unauthorized or abusive, lost or excessively infallible.

We collect and process personal data only subject to the requirements of Bulgarian and European legislation.

This notice is intended to explain to you how and why we process your personal data.

What categories of personal data are collected:

Personal information may include:

ü Identification data - name, PIN, date of birth of a foreigner, number, date of validity and where the identity document was issued, nationality;

ü Financial information and payment / billing information (such as the last four digits of credit card / expiration date and credit history).

How and why we use your personal information:

The processing of your personal data is done in order to:

- Customer identification upon request, prior reservation and / or accommodation at Grand Hotel Riga - Rousse.
- To fulfill our legal obligations.
- If you do not provide us with identification data, we could not provide you with our hotel services.

Hotel services are not aimed at children under 14 years of age. The use of our services is only allowed with the express consent of a parent or guardian. When we receive information from a child under the age of 14, we reserve the right to delete it.

Consent and use of data for the purposes stated:

When you provide your personal data to the employees at the reception of the Grand Hotel Riga,  you make the disclosure completely voluntarily. By providing your personal data, you agree to collect, process and use them to: hotel accommodation. Collection, processing and use for any other purpose is not carried out.

When we disclose personal information:

Your personal information without your explicit consent will not be given to others unless a law, regulation or court order lawfully requires and permits us to do so.

Your personal data will not be passed on to third countries or international organizations.

Your rights:

You have the right to access personal data relating to you, right of rectification, right of limitation and objection to the processing of personal data provided, right to data portability, right to notify security breaches of your personal data, and to ask for your personal information to be deleted when it is no longer needed for the purposes for which it was collected or processed.

You have the right to withdraw your consent at any time, without prejudice to the lawfulness of the processing on the basis of consent that was given before it was withdrawn.

You can protect your rights by filing a complaint with the CPDP or the court.

Your trust is important to us! Therefore, we will respond to all your inquiries regarding the processing of your personal data. If you have any questions that you did not receive from this document or if you would like to receive more detailed information about a particular issue, please contact our team at any time at the following e-mail address: or at phone: + 359 82822042

Updates and policy changes:

In order to apply the most up-to-date protection measures and to comply with current legislation, we will regularly update the Privacy Policy and Privacy Policy.